Tenancy Sustainment Officer
Slough
Temporary
Full Time
We are seeking a dedicated and skilled Tenancy Sustainment Officer to join a team in Slough on a full-time temporary ongoing basis. The Tenancy Sustainment Officer be part of a tea delivering service across supported accommodation for rough sleepers, and will be based across the office and a mix of hostels. Please note a full UK Driving Licence and vehicle is required, and the role is fully office and patch based.
Requirements
Previous experience in a similar role within Social Housing /property/ tenancy sustainment
In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Full UK Driving Licence and access to own vehicleRole Expectations
Managing a caseload of around 30 cases – people who have been placed in accommodation, providing support to maintain their tenancies and keep them away from returning to the streets
Visiting client’s residence and raising issues found at an early stage
Referring clients to other support agencies where necessary
Working across offices and hostels and covering the support required for the residents, looking after the building and ensuring the any incidents/issues are reported/addressed.
Work collaboratively within the Landlord Services Team, supporting colleagues, fostering mutual respect, and contributing to a well-motivated and empowered team environment
Take ownership of the tenancy and estate management for designated housing areas, managing tenancies, ensuring compliance with conditions, and undertaking necessary actions regarding breaches of tenancy
Participate in reviews of tenancy and estate management strategies, policies, and procedures, contributing to the development and implementation of team objectives
Ensure compliance with legal, statutory, and organizational provisions governing service delivery, including maintaining accurate housing information and managing information securely
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is deliveredIf you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
