Tenancy Officer
Newark, Nottinghamshire
Temporary
Full Time
We are seeking an experiences and enthusiastic Tenancy Officer / Housing Officer to join a team in Newark and Sherwood on a full-time temporary ongoing basis. The Tenancy Officer will play a vital role in ensuring the delivery of high-quality tenancy and estate management services to tenants while assisting with the strategic, operational, and managerial responsibility for Landlord Services teams within the Social Housing sector.
Requirements
Previous experience in a similar role within Social Housing / property/ tenancy management
In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Knowledge of the Welfare Benefit systemRole Expectations
To assist with the strategic, operational, and managerial responsibility for Landlord Services teams within the Social Housing & Community Safety Directorate
To oversee the day-to-day operational activities of Housing Management, ASB, Estate Management, Tenancy Support, Resident Engagement, Independent Living, Rent Collection and Housing Management systems
Cover all aspects of tenancy management including transfer visits, welcome visits, tenancy changes, tenancy terminations and enforcement of tenancy conditions
Be a first point of contact for tenants and provide excellent customer service
Maximise rental income and reduce void costs by prompt termination and re-letting vacant properties
Responsibility for managing housing issues and following relevant policies including safeguarding, welfare concerns and more
Produce reports and statistics when required and maintain accurate, up to date and comprehensive records of action taken
Ensure compliance with legal, statutory, and organizational provisions governing service delivery, including maintaining accurate housing information and managing information securely
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is deliveredIf you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
