Good Afternoon,
I am currently representing Enfield Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience
We are looking for a Resident Relationship Officer this role will be: N9 0TN (1 day office based)
The right candidate will:
The role exists to ensure that every resident living in an Enfield Council Home irrespective of tenure, when facing the most significant challenges of life have access to a single point of contact to guide, support coach and empower them to identify their inner strength and identify new pathways of progression and resolution of the issues impacting on their lives.
* Access to the service will primarily be for short to medium term solutions however in some more complex cases engagement with a case may be long term. The resident can be assured the Resident Relationship Manager role does not end until the solution is resolved.
* Work flexibly to deliver high quality of services provided in respect of Resident Relationships Management service and to provide effective out of hours emergency cover, detail to be determined as required by service teams’ need and in cognisance of individual circumstances.
* Provide crisis intervention support to individuals or households in periods of crisis, assessing risk and working with multiple agencies to ensure the immediate safety of those concerned and beyond this setting a pathway to long term resolution.
* To provide early intervention for individuals or households with additional needs exploring ways to build confidence, build support networks and structured plans to deliver required outcomes for residents.
* Ensure that all resident, public and member enquiries and complaints received are responded to and matters resolved end to end; escalate as appropriate
We require the following:
* Understanding of how to apply coaching and /or motivational interviewing tools with customers to drive ownership of problems and solutions
* Experience of delivering customer facing multi-landlord tenure blind tenancy management, complex casework management
* Experience of managing a portfolio of complex casework in regards to people support and tenancy management issues
To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)
If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.
IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.
Look forward to speaking with you soon
Resident Relationship Officer
