Domus have a fantastic opportunity for an Operations Manager to join an exciting and growing specialist care organisation that operate over services across Scotland.
The group provide care to adults with highly complex learning disabilities and mental health diagnoses, specialising in supporting individuals prone to exhibiting severely challenging behaviours.
The post holder will be a member of their senior management team and must have extensive experience in the care sector as well as experience of proactively leading a busy management team.
The key purpose of this role is to work within the groups policies and guidelines to lead and develop a culture that values the very highest standards of safety, quality and excellent service user care.
Key Responsibilities of an Operations Manager:
Leading and managing the Management Team across all aspects of day-to-day business deliverables; through supervision, effective management, personal development, and succession planning. Monitoring performance in relation to quality and key performance indicators to agreed targets for care standards and quality.
Ensuring compliance with all statutory regulatory bodies and company policies and procedures. Being accountable for ensuring findings from internal site quality inspections are reviewed and actioned as appropriate.
Managing relationships with third party professionals, staff teams, Service User families and all other stakeholders as required.
Monitoring of all financial controllables and care hour delivery against the local authority placement contracts and agreed funding matrix.
Inserting measures into Services that guarantee the highest standards of health and safety; actioning any identified areas of concern as a priority.
Ensuring that all Services are staffed by appropriately trained care staff, and that all are compliant with any mandatory training and refreshers.
Ensuring that key hotspots of concern are given focus and development through auditing and action planning. Providing regular progress updates to the Head of Operations.
Overseeing the transition of new Service Users, ensure that new SUPs, RAs, and HAPs are completed prior to arrival. Instrumental in the preparation of living arrangements (furniture / furnishings etc) for new Service User admissions.
Ensuring that any areas of concern identified surrounding quality and compliance are thoroughly investigated, and that remedies are put into place to safeguard against recurrence.
Leading Management Team Meetings if required, ensuring that tasks are allocated and actioned as necessary.
Ensuring their own personal development by continually seeking opportunities for training and development. Identifying any knowledge gaps and training felt to be be advantageous in capacity as Operations Manager.
Ensuring effective out-of-hours cover as required, with participation in a weekend on-call rota.
The post holder is responsible for ensuring their knowledge remains up to date in all areas of relevant legislation and requirements of the Care Quality Commission.
Key requirements an Operations Support Manager must have:
Have obtained a level 5 qualification in Health and Social Care, or equivalent.
Highly experienced within the care and support for adults with Learning Disabilities and Mental Health.
Be comfortable managing a team of managers, ensuring accountability and high standards at all times.
Have significant experience managing relationships with professionals associated with the care sector.
Have sound judgement in difficult and complex situations.
Encourage a positive and supportive culture.
If you are interested in the above Operations Manager vacancy, please call Cameron Lawrie at Domus Recruitment.
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