Neighbourhood Response Officer
Stevenage/ Hertfordshire
Temp
Full Time – Hybrid
We have had an exciting opportunity become available, to join a team covering Stevenage, Hertfordshire &Essex as a Neighbourhood Response Officer. This is a full time, temporary position with an initial contract period of 3 months. The postholder will work collaboratively with other teams, residents groups and external partners; ensuring estates are clean, safe and well maintained, and improvements are identified, planned and delivered, to ensure that the neighbourhoods are places that residents want to live.
Requirements
Experience of providing good customer service
Experience of dealing with customers in person
Customer focused
Enjoys working with people in the community
Confident and able to work alone
Demonstrates the ability and motivation to learn quickly and achieve results
Excellent communication skills
Full driving licence with use of own vehicle
Able to work early evenings and occasional weekends if required
Enhanced DBS Required
Full UK Driving Licence & Access to a vehicle requiredRole Expectations
To deliver a customer focused housing management service to the community
Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work.
Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.
Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate
Carry out property and estate inspections and resolve any issues identified
Conduct viewings and sign ups or tenancy assignments
Ensure tenants properties and estates comply with legislation and agreed standards
Work alongside the community to develop community-based solutions
Serve relevant legal notices in accordance with policies and proceduresThe pay range for the role is £21.00 to £23.00 per hour LTD company rate. The PAYE equivalent is £17.90 to £19.61 per hour, inclusive of holiday.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
