Income Officer – Permanent
Southwark, London (Covering Croydon area – approx. 783 Properties)
Full Time, 37 Hours a Week
Hybrid/Flexible Working available – 3 days at Home
Circa £37000 annual salary, 29 days annual (pro rata for part time), 4% – 6% pension contribution and much more
My client, a leading Housing Association based in South London, is looking for an experienced and customer focused front- line income officer.
You will:
Manage rent accounts and other housing related debts, on a regular basis in line with the organisations policies and procedures, in order to identify cases that require action.
Negotiate repayment agreements with tenants and take corrective action where such agreements are not maintained, adhering to the Ministry of Justice Pre-action Protocol for Rent Possessions.
Refer residents to welfare benefit and debt support services to ensure that residents are able to maximise their income by ensuring take up of any entitlement to benefits.
Make regular and early contact with all residents in arrears through home visits, telephone calls, text messages, e-mails and office interviews, sometimes outside normal working hours.
Prepare and submit cases to the County Court for Possession Hearings and attend court hearings and carry out evictions due to rent arrears.
Identify vulnerable residents and make referrals to the resident support team to ensure appropriate support is put in place.
Maximize income collection while minimising the risk of repossession through making use of direct housing payments, charitable applications, food bank referrals and any other means of financial support available.
Deliver income management services while demonstrating high standards of customer care.
Support and implement the organisations response to Welfare Reform measures
Deliver against annual team and individual targets for income collection What you will need to have:
Knowledge of housing law, the regulatory framework and good practice with regards to debt recovery essentials
Front line experience in credit control or income collection
Proven experience within a customer service environment and able to demonstrate high levels of customer care
Self-motivated and able to prioritise own workload and work on own initiative
Experience of presenting cases to court and knowledge of the court system and legal remedies relating to debt recovery
Extensive knowledge of welfare benefits and welfare Benefit reform
Commitment to providing a high-quality service to residents, colleagues and external stakeholders
Experience using Dynamic, PCOL and RentSense will be advantage If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
