Housing Options Officer
Coalville, Leicestershire
Temporary
Full Time – Hybrid
We are seeking a dedicated and skilled Housing Options Officer/ Homelessness Caseworker to join a team based in Leicestershire on a full-time temporary ongoing basis. The postholder will be a part of a team conducting assessments of those presenting as homeless, or at risk of homelessness, identifying problems causing their homelessness, and offering support and advice. The post holder will be responsible for providing advice, assistance, and support to members of the community seeking housing advice, and actively working to reduce homelessness in the community.
Requirements
Previous experience working in a similar role, within housing options or social housing, working closely with homelessness prevention
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act
Knowledge of choice-based lettings schemes
Previous experience working with vulnerable customers, including interviewing and providing suitable housing advice for vulnerable client groups
Excellent communication skills, both verbal and written
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Full UK Driving Licence and access to a vehicle
Role Expectations
Provide Housing Advice: Offer accurate and up-to-date advice on housing options, and homelessness prevention strategies, ensuring individuals understand their rights and responsibilities
Process and investigate applications for housing accommodation including those cases who are homelessness and threatened homelessness, having a clear focus on preventing or relieving a person’s homelessness
Take reasonable steps to secure suitable emergency and temporary accommodation for homeless households according to statutory requirements
Maintain regular contact with homeless households in temporary accommodation, ensuring that appropriate support is made available
To lead in a specialist area of housing advice e.g. domestic abuse, young people, private rented sector or welfare reform
Provide a caring, supportive and proactive service
Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
