Housing Officer
Burnley
Permanent
Part Time – 26 Hours
£29,000 Pro Rata
We are seeking a dedicated and skilled Housing Officer/Specialist Housing Partner to join a team based in Burnley on a part time basis. The postholder will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public.
Requirements
Previous experience working as a Housing Officer / Tenancy Manager / Housing Partner or similar is essential
Knowledge of housing legislation, policies, and procedure
Experience of dealing with a complex casework both in person and in writing
Experience with multi-agency approaches to ASB management
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlinesRole Expectations
Handling all aspects of housing management, including Anti-Social Behaviour (ASB), arrears, tenancy reviews, account management, and tenant sign-ups
Being the first point of contact for tenants, maintaining a visible presence, and providing high-quality support and housing management services
Manage and report on building safety and compliance
Provide responsive and effective service to tenants
Lead on housing management tasks, including managing ASB and arrears
Maintain accurate records, including Health Wellbeing plans and building compliance records
Work with commissioners, care providers, and other partners to ensure tenant needs are met
Manage voids and ensure swift and seamless tenant move-ins
Foster excellent relationships with Local Authority partners and ensure contractual requirements are met
Support residents in accessing benefits and financial inclusion servicesIf you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
