Housing Adviser/Homelessness Prevention Officer (4 x Positions Available)
Hammersmith, London
Temporary, 22 Week Contract (Possibility of Extension)
Flexible/Hybrid (3 days WFH) – May be required to visit other facilities i.e Job Centre
DBS Required
Immediate start
We are seeking dedicated Housing Advisers/Homelessness Prevention Officers to join a Local Authority based in Hammersmith. You will provide high standards of customer care to residents and customers presenting, applying, or referred to our service. You will assess homelessness applications, ensure legal compliance, and provide advice and assistance to prevent homelessness.
Key Responsibilities:
Serve as the first point of contact for housing assistance inquiries.
Assess, administer, and make decisions on homelessness applications under Part VII of the Housing Act 1996.
Ensure legal compliance by issuing notifications and decisions correctly and promptly.
Provide advice and assistance to homeless applicants to prevent homelessness whenever possible.
Conduct housing options interviews, assess circumstances, verify documents, and update Personal Housing Plans.
Proactively manage and determine a caseload of applications, ensuring thorough investigation and determination.
Work with internal and external partners to make referrals and attend meetings as needed.
Conduct affordability assessments and assist applicants in accessing suitable accommodation.
Recommend placements into temporary accommodation when necessary.
Issue statutory notifications and decisions accurately and maintain up-to-date records.
Carry out risk assessments and adhere to safeguarding policies.
Assess applications for the Council’s housing register and determine priority based on evidence.
Address potential applicant fraud and assist in related investigations.
Assist with statutory reviews and respond to legal challenges, including attending court if necessary.
Respond to routine and non-routine correspondence, including complaints and Members’ Enquiries.
Deputise for the Housing Solutions Team Leader when necessary.About You:
Strong problem-solving skills with the ability to find simple solutions in complex situations.
Commitment to outstanding service delivery and achieving objectives.
Excellent customer care skills and the ability to work flexibly across various contact methods.
Strong knowledge of housing legislation, including the Housing Act 1996 and the Homelessness Reduction Act 2017.
Effective communication skills, both written and verbal, tailored to different audiences.
Strong investigation skills and ability to make evidence-based decisions.
Good administrative and organisational skills for record-keeping and case management.
Proficient IT skills, including Microsoft Office and job-specific applications.If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
