Homeownership Officer
Stratford, London
Temporary
Full Time – Hybrid
We are seeking a highly efficient and knowledgeable Homeownership Officer to join a team based in Poplar/Stratford. This is a full-time, temporary role with an initial contract of 3 months with possibility for extension. The Homeownership Officer will deliver a responsive and customer focused homeownership management service to customers in the area. This role involves a mix of office and patch based working, and working remotely.
Requirements
Previous experience within a similar role in Property Management
Previous experience of working with homeownership properties
Experience working in a customer facing role delivering excellent customer service
Familiarity with legal framework around homeownership
Familiarity with service charges and ability to explain to customers
Excellent verbal and written communication skills
Ability to multitask, prioritize workload, and meet deadlines
Full UK Driving Licence and vehicle requiredRole Expectations
Managing homeownership estates, including line managing scheme managers where appropriate
Managing as per the lease and leasehold legislation
Handling of service charge budgets and accounts
Dealing with customer queries and disputes and complaints
Estate inspections and ensuring health and safety compliance managed
Serve as a point of contact for customers, investigating complaints and resolving issues in a timely and professional manner
Maintain accurate and up-to-date records of property-related information, including tenancy agreements, maintenance requests, tenancy renewals, and correspondence
Build relationships and work collaboratively with internal and external Stakeholders
Keep up to date with current legislation and regulations related to property managementIf you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
