Homelessness Team Leader
Liverpool, Merseyside
Temporary
Full Time – Hybrid
We are seeking an experienced and knowledgeable Homelessness Team Leader to join a team in Liverpool as an Out of Hours Homelessness Team leader, on a full-time temporary basis with an initial period of 3 months. The postholder will lead the team to successfully prevent and relieve homelessness, and ensure our statutory functions are carried out effectively in accordance with the legislation, as well as ensure the delivery of excellent customer service across operational housing advice and homelessness functions.
Requirements
Extensive experience working in a similar role within Housing Management, including homelessness and housing advice
Previous experience of staff management or supervision
Detailed knowledge of housing law and practice
Knowledge of welfare reform and changes within the benefits system
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Excellent organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Hardworking, self starter and willing to go the extra mileRole Expectations
To have managerial responsibility within the Housing Options team, to include day to day supervision for designated staff
To provide first contact resolutions to customers, maintaining the highest standard of customer service at all times
Manage and lead a team of Customer Service Advisors to exceed agreed performance standards and exceptional service delivery
To be responsible for a teams performance by monitoring individuals and evaluating their skills and development areas
During out of hours the team CSA team leader is responsible for the deployment of resources, to ensure that optimum performance is achieved and urgent contacts / work is allocated
Effective deployment of resources, to ensure that optimum performance is achieved
handle all customer complaints (verbal & written) to the appropriate resolution, within the agreed timescales
To ensure a high standard of conduct and leadership by being a role model, setting the example for others to follow.
Develop effective relationships with key partners including other officers, agencies, and contractors
Maintain records and documents needed for any Court action. Attend Court hearings where necessary
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
