Community Care Officer
Job Summary
This company is looking for a Community Care Officer to join their team. The successful candidate will be responsible for dealing with telephone, written, emailed enquiries and responding appropriately to customer enquiries, complaints, requests for information and service requests. They will assist customers in their understanding and completion of relevant documents, forms, applications and registrations, over the telephone, including where appropriate addressing their special needs (disability, translation, interpretation requirements etc).
Key Responsibilities
Processing referrals and applying agreed eligibility criteria
Accurately recording detailed referrals, specifying clients needs
Working within agreed procedures, particularly those in relation to alleged safeguarding adults
Providing information and advice to members of the public from diverse backgrounds, requiring care across a range of client groups Older People, Physical Disability and Occupational Therapy
Liaising with other departmental and non-departmental services and partner agencies as required
Signposting members of the public to access other services where appropriate
Qualifications and Skills
Experience of working in a similar role
Excellent communication and interpersonal skills
Ability to work effectively in a team
Good IT skills, including knowledge of Microsoft Office
Knowledge of safeguarding adults
Ability to work under pressure and to deadlines
How to Apply
If you are interested in this Community Care Officer role, please submit your CV via email to (url removed) or call the office to discuss on (phone number removed)
