Tenancy Sustainment Officer
Solihull
Temporary
Full time
Are you an organised and customer-focused professional with experience in tenancy sustainment? Join a team in Solihull as a Tenancy Sustainment Officer/Assistant, providing vital support to ensure housing applicants’ needs are assessed and met efficiently.
THE ROLE
As a Tenancy Sustainment Officer, you will play a key role in supporting the Tenancy Sustainment Team by delivering excellent customer service and ensuring housing applications and void property processes run smoothly.
Manage, prioritise, and take ownership of your caseload
Process housing register applications and changes of circumstances
Maintain and update manual and computerised records
Liaise with Registered Social Providers regarding property advertisements
Communicate professionally with internal and external customers via phone, email, and in person
Assist in tenancy termination processes, including void property management
Provide administrative support to the Tenancy Sustainment Advisors and OfficersTHE CANDIDATE
The ideal candidate will have previous experience in a similar tenancy sustainment, housing, or administrative role within a housing environment.
Strong IT and administrative skills
Excellent written and verbal communication abilities
Ability to prioritise workload and work independently
High level of accuracy and attention to detail
Experience handling customer enquiries and providing supportTHE CONTRACT
Temporary – 3 months
The pay rate for the role is £14.24 per hour LTD company rate. The PAYE equivalent is £12.14 per hour, inclusive of holiday.
HOW TO APPLY
If you’re interested in this role, please apply directly or for any enquiries please contact (url removed) or call on (phone number removed) to discuss the role in more detail
