This role requires nationwide travel therefore a full UK driving license is essential
Fixed Term Contract for 18 Months
Are you passionate about driving digital transformation and ensuring exceptional customer experiences? We are looking for a dynamic and dedicated Implementation Service Lead to manage the deployment and integration of our Voyage Digital Care Nourish template across our services on a fixed term contract for 18 Months – this role is hybrid but with travel across the UK including overnight stays three to four times a week.
Responsibilities of the role:
Customer Engagement: Be the primary contact for Operational teams, Implementation Managers, and Service Managers, ensuring a seamless implementation process.
Data Management: Manage and prepare data for successful implementations.
Training & Support: Train and coach staff on new processes and systems.
Project Management: Work according to implementation and project plans, ensuring tasks and deadlines are met.
Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues.
Collaboration & Communication: Participate in weekly implementation meetings, identify training needs, and address local challenges.
Travel & Adaptability: Travel across the UK with some overnight stays and adapt to various demands.
What we’re looking for:
Essential:
Full UK Driving Licence
Experience working with multiple stakeholders
Proficient in MS Office applications (Excel, Word, etc.)
Self-directed with excellent communication and relationship-building skills
Flexible with travel and working hours Desirable:
Agile Project Management Foundation Certification
Relevant degree or equivalent work experience
Knowledge of the social care sector and project management best practices
Experience in large-scale digital project implementation
Benefits of joining the Voyage Care family:
In return for your dedication and commitment, you’ll work in a sector that is truly rewarding with many benefits including:
Hybrid working
A supportive and dynamic team environment
Opportunities for professional growth and development
Wagestream
DoctorLine – free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation.
Eye care vouchers
Refer a friend scheme
Competitive salary
25 days annual leave plus bank holidays and an additional day for your birthday
Blue Light Card – Retail discount benefit scheme
V-Assure, a free 24 hour, confidential and independent help line
Life assurance
PensionReady to make a significant impact and drive digital transformation? Apply today and be a part of our journey to enhance the quality of care we provide
