Housing Officer
Sunderland
Temporary
Full Time
We are seeking a dedicated and skilled Housing Officer/ Housing Partner to join a team based in Sunderland on a full time, temporary basis. The postholder will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the first point of contact for our customers and responsible for the quality of their experience. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. The patch covers Sunderland with 1 day per week based in the office in Stockton.
Requirements
Previous experience working as a Housing Officer / Tenancy Officer / Housing Partner or similar is essential
Knowledge of housing legislation, policies, and procedure
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Full UK Driving Licence and access to a vehicle is requiredRole Expectations
Responsible for new tenancy sign ups in accordance with Accent’s Allocations and lettings policy and procedure.
Supporting customers with changes to their tenancy (incl. tenancy successions, transfers, mutual exchange and assignment).
Being the first point of contact for tenants, maintaining a visible presence, and providing high-quality support and housing management services
Undertake annual tenancy checks to ensure customers are adhering to their tenancy agreements, support tenants at the end of their tenancy to ensure quick and effective void turnaround
Establish and maintain strong working relationships, at an operational level, with the DWP, debt charities and other related agencies to ensure that income collection targets are met or surpassed
Support residents in accessing benefits and financial inclusion servicesIf you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
