Neighbourhood Officer
Birmingham, UK
Temp
Full Time – Hybrid
We have had an exciting opportunity become available, to join a team based in Birmingham as a Neighbourhood Officer. This is a full time, temporary position with an initial contract period of 3 months. The postholder will carry out estate walkabouts, communal inspections, identify and deal with untidy gardens, and support the team with general estate management duties.
Requirements
Previous experience working as a Neighbourhood Officer or similar
Knowledge of housing legislation, policies, and procedure
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the publicRole Expectations
To deliver a customer focused housing management service to the community
To deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour
Responsible for the day to day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible
Carry out property and estate inspections and resolve any issues identified
Ensure tenants properties and estates comply with legislation and agreed standards
Work alongside the community to develop community-based solutions
Serve relevant legal notices in accordance with policies and procedures
Organise and assist the community with regard to minor environmental clean-up campaigns
To ensure a customer focused approach is adopted in all aspects of the service
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
