Housing Partner / Housing Officer
Camberley, Surrey
Temporary, 3-Month Contract
Full Time, 35 hours per Week (Hybrid Working Available)
Immediate Start
Please note a Full UK driving licence with access to a vehicle for business use is essential
As a Housing Partner, you will be the first point of contact for our customers, ensuring they receive a high-quality experience. Your role involves effective management and maintenance of tenancies and estates within your designated area, including handling allocations and lettings, arrears recovery, managing anti-social behaviour, and addressing customer complaints. This position is crucial in making our customers proud of the services and homes we provide.
Key Responsibilities:
Conduct sign-ups in accordance with our allocations and lettings policy.
Assist customers with tenancy changes such as successions, transfers, mutual exchanges, and assignments.
Engage proactively with customers to address rent and service charge arrears, supporting them to reduce arrears before legal action is necessary.
Respond empathetically to tenancy breaches, including ASB reports, using various tools and working with relevant partners.
Conduct checks to ensure adherence to tenancy agreements, support end-of-tenancy processes, and promote a debt-free culture.
Utilise appropriate legal remedies to end tenancies efficiently when required.
Ensure customer safety in homes and communal areas, working with safety colleagues to meet regulatory and legal requirements.
Establish and maintain strong working relationships with DWP, debt charities, and other agencies to meet or surpass income collection targets.
Perform regular inspections, identify service failures, and report findings.
Address reports of fly-tipping, overflowing bins, and abandoned vehicles promptly and creatively.
Contribute to setting annual service charge budgets, ensuring services are delivered within agreed budgets.
Work with property services to minimize void loss, efficiently turn around empty homes, and allocate new build homes.
Must Haves:
Previous experience delivering quality housing management within a social housing context.
Proven track record in managing anti-social behaviour using a multi-agency approach.
Working knowledge of rental income collection and related legal processes.
Consistent high performance and ownership of your designated area.
Ability to work independently and as part of a team with cross-departmental collaboration.
Understanding of safeguarding within a housing context.
Excellent communication skills with multiple stakeholders.
Ability to handle change positively and work under pressure.
Willingness to work on-site or in the office and outside usual office hours as needed.Added Extras:
Ideally, qualified to Level 3 in a relevant subject (e.g., CIH) or willing to work towards it.
Experience working proactively with external partners.
Ability to tailor services to meet varying customer needs.
Understanding of GDPR and customer data handling.
Active membership in the Chartered Institute of Housing (CIH) is desirable.If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on (phone number removed) or send an E-Mail to
