Service Charge Analyst
Croydon, London
Full Time – Hybrid / Remote
Temporary
£24.93 Umbrella Hourly
We have the fantastic opportunity for the right candidate to join our team based in Croydon, London, as a Service Charge Analyst. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 3 days per week in office and 2 days working from home. The Service Charge Analyst position will involve supporting the team manager to ensure all legislative Service Charge expenditure is levied to customers in an accurate and timely manner, ensuring queries are responded to within the agreed service level agreements. Please note for this role a basic DBS check will be required.
Requirements
Previous experience of a computerised accounting system
Previous experience of working with complex control accounts
Previous experience within a Housing Association is desirable
Excellent IT skills, including using Excel, Access, Powerpoint, and Word
Excellent communication skills both verbal and written
Full basic DBS certificate requiredRole Expectations
Calculate provisions based upon actual replacement and refurbishment requirements
Check contracts and the allocation of costs to schemes
Review exceptions within schemes and resolve issues
Monitor the spend on each scheme, investigate and resolve any variations and issues that arise
Ensure invoices are logged promptly and ensure any issues are resolved
Work alongside the Rent Team to ensure timely and accurate relet service charges are published
Lead and deliver timely certification of relevant service charge accounts
Prepare and issue mailings and ad hoc letters to residents relating to service charges
Complete tasks for stock disposals and acquisitions
Liaise with key internal and external partners
Identify, improve, and streamline processes enabling a better customer experience
Navigate multiple systems to extrapolate budget and actual data
Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
